Privacy Policy
This Privacy Policy outlines how Sankra collects, uses, manages, and protects the personal information of its users. Our commitment is to ensure the security and confidentiality of your data while providing you with a premier gaming experience. This document explains our practices and your rights concerning your personal information when you use our services.
Our Commitment to Your Privacy
At Sankra, we take the protection of your personal data very seriously. We adhere to strict data protection principles and comply with applicable regulations to safeguard your information. This policy is designed to be transparent, helping you understand what data we collect and why.
Information We Collect
To provide our services, we need to collect certain personal information. This data is gathered when you register an account, make transactions, or interact with our customer support. The types of information we collect include:
- Personal Identification: Your full name, date of birth, and residential address. This is essential for identity verification (KYC) before your first withdrawal.
- Contact Details: Your email address and telephone number, which we use for account-related communications and verification.
- Financial Information: Details related to your chosen payment methods for deposits and withdrawals. All financial data is processed securely.
- Technical Data: Information such as your IP address, device type, operating system, and browser details. This helps us optimise our platform and enhance security.
- Usage Data: We collect information about how you navigate and use our website and games to improve our services and user experience.
How We Use Your Information
Your personal data is used for specific and legitimate purposes. These include:
- Account Management: To create and maintain your player account, allowing you to access games and services.
- Transaction Processing: To facilitate secure deposits and withdrawals.
- Legal and Regulatory Compliance: To meet our legal obligations, including age verification, anti-money laundering checks, and fraud prevention. For more details on our commitment to player welfare, please see the Sankra responsible gambling page.
- Customer Support: To respond to your enquiries and provide assistance through our support channels.
- Service Improvement: To analyse usage patterns and feedback, which helps us enhance our platform’s functionality and game offerings.
Data Security
Protecting your information is a top priority. We employ robust security measures, including SSL/TLS encryption, to protect all data transmitted between your device and our servers. Access to personal information is restricted to authorised personnel who require it to perform their duties. We also recommend that players protect their accounts by using strong, unique passwords.
Your Data Protection Rights
As a user, you have several rights concerning your personal data. These include the right to access the information we hold about you, the right to request corrections to any inaccuracies, and the right to request the deletion of your data under certain conditions. You can also object to or request a restriction on the processing of your information. Players at the Sankra UK casino can contact our Data Protection Officer for any specific queries.
Cookies and Tracking Technologies
Our website uses cookies to enhance functionality and your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand site traffic, and ensure the platform operates correctly. You can manage your cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to contact our support team. You can reach our Data Protection Officer by emailing dpo@sankra.me.uk for any specific privacy-related enquiries.