Contact Us

The team at Sankra is committed to providing a seamless and enjoyable gaming experience. If you have any questions or require assistance, our dedicated customer support team is available to help. We offer several channels to ensure you can get the right support when you need it.

Live Chat - The Fastest Way to Get Help

For immediate assistance, our Live Chat service is the most efficient option. Available 24/7, this feature connects you directly with a support agent who can help with urgent queries related to your account, payments, or gameplay. Whether you have a question about a bonus or need help navigating the Sankra lobby, our agents are ready to provide real-time solutions.

Email Support for Detailed Enquiries

If your query is not urgent or requires a more detailed explanation, you can contact us via email at support@sankra.me.uk. This channel is ideal for sending documents, providing detailed feedback, or asking complex questions. Our team aims to respond to all email enquiries within a few hours during business days. For details on how we handle your data, please review the Sankra privacy policy.

Before You Get in Touch

To help you find answers quickly, some information is readily available directly within your account dashboard. We recommend checking these sections first, as you may find the solution without needing to contact us:

• Active bonus terms and wagering progress.
• Transaction history for deposits and withdrawals.
• The document upload portal for account verification.
• Settings for responsible gambling tools, including deposit and session limits.

Account Verification Assistance

All accounts must be verified before a first withdrawal can be processed, in line with regulatory requirements. This typically involves submitting a photo ID and proof of address. While the process can be completed through your account profile, our support team is on hand to assist if you encounter any issues with document uploads or have questions about the KYC (Know Your Customer) procedure.